Note: All purchased services are valid for a one-time redemption unless otherwise specified. Services can be redeemed at any of our store locations listed in the branch locator.

1. What This Covers

Beauty Cosmo runs on aesthetic and skincare services, spanning categories like:

  • Beauty Styling & Image Makeovers
  • Global Beauty Rituals
  • Holistic Beauty & Inner Wellness
  • Cosmeceuticals & Dermaceuticals
  • Celebrity-Inspired Beauty Treatments
  • Aesthetic Beauty Tech (Non-Invasive Treatments)

Since what we offer is service-based rather than a physical product, "delivery" here really means how your appointment is scheduled and carried out.

2. Confirming Your Booking

  • After you book, you'll get a confirmation by email, SMS, or WhatsApp
  • Your slot isn't locked in until that confirmation comes through and any required payment is done

3. How Your Service Is Carried Out

  • Unless we say otherwise, treatments happen in person at our premises
  • Your treatment takes place at the date and time you've booked
  • How long it takes depends on the specific service and what you need individually

4. Getting There on Time

We'd ask that you show up 10–15 minutes before your appointment is due to start.

If you're late, one of two things may happen:

  • Your treatment time gets shortened
  • Your appointment gets moved to another slot

This is mainly so other clients aren't affected by delays.

5. Changing Your Appointment

  • You can reschedule as long as you give us at least 48 hours' notice
  • We'll try our best to fit you into a new time that works, depending on what's available

6. If You Miss Your Appointment

Not showing up, without letting us know beforehand, can mean:

  • Your deposit is forfeited
  • You're charged, fully or partially, for the service you'd booked

7. When Availability Changes

Every service depends on staff, equipment, and open appointment slots being available.

We may need to reschedule or cancel a booking because of things like:

  • Operational needs on our end
  • A staff member being unavailable
  • Equipment needing maintenance
  • Circumstances we couldn't have predicted

If that happens, we'll let you know as soon as possible and help you find another time.

8. Before Your Treatment

To keep your treatment safe and effective:

  • You may need to go through a consultation or share health information beforehand
  • If the information you give isn't accurate, we may need to adjust or decline the service

9. Looking After Yourself Afterward

  • We'll usually give you aftercare guidance once your treatment is done
  • How you recover, and the results you see, depend on your own skin and how closely you stick to that guidance

10. Reach Us

Got a question about your appointment or how a service is delivered? Contact us at:
info@beauty-cosmo.com