Company Name: Grautrans Limited
Email: info@beauty-cosmo.com
Address: Unit A, 2/F, Hung To Centre, 94-96, How Ming Street, Kwun Tong, Hong Kong
DBA: 
Indulge in a luxurious selection of beauty and wellness treatments, including facials, massage therapies, and holistic wellness sessions.
Services are subject to availability—advance reservations are recommended (reservation has to be made within 14 days of purchase).
Prices may vary without prior notice, and all purchased services are a one-time off treatment unless stated otherwise.
Book your appointment by sending your preferred date and timing and store via email (info@beauty-cosmo.com) or walk in to any of our listed stores where our staff will assist to confirm your booking.
Please present the e-coupon sent to your registered email upon arrival, and our staff will attend to you accordingly.
We strongly recommend all customers arrive ten minutes before the scheduled appointment time to begin the session promptly. Late arrivals may result in a shortened session, with full charges applied.
For cancellations or rescheduling, kindly refer to our Refund & Cancellation Policy.
We only accept credit cards (Visa, Mastercard, Amex, JCB).
The e-coupon is refundable if there are valid reasons. Please refer to the refund policy for more detailed information.
The e-coupon service must be redeemed within the validity period (two weeks).
Inform us of any medical conditions, allergies, or sensitivities before your treatment.
We reserve the right to decline service to anyone under the influence or behaving inappropriately.
Any misconduct will result in immediate session termination without refund.
Adhere to our hygiene and safety guidelines for a seamless experience.
If you’re feeling unwell or have contagious symptoms, please reschedule your appointment.
Pregnant clients should consult a doctor before booking and notify their therapist in advance.
We are not liable for any adverse effects, except in cases of proven negligence.
Our treatments do not substitute medical care—consult a healthcare professional when needed.
Services may be modified or discontinued at our discretion.
Personal data is collected only for appointments and client care.
We do not share your information with third parties without consent, unless required by law.
By using our services, you agree to our Privacy Policy.
These terms are governed by Hong Kong SAR laws.
Any disputes will be resolved under local jurisdiction.
Credit card transactions will appear as "" on your statement.
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