Note: All purchased services are valid for a one-time redemption unless otherwise specified. Services can be redeemed at any of our store locations listed in the branch locator.

1. What We Offer

Beauty Cosmo provides a variety of aesthetic and skincare treatments, covering areas such as:

  • Beauty Styling & Image Makeovers
  • Global Beauty Rituals
  • Holistic Beauty & Inner Wellness
  • Cosmeceuticals & Dermaceuticals
  • Celebrity-Inspired Beauty Treatments
  • Aesthetic Beauty Tech (Non-Invasive Treatments)

Given the personal, service-based nature of what we do, payments are non-refundable as a starting point — the exceptions to that are set out below.

2. Once a Treatment Is Finished

  • We don't issue refunds after a service has already been carried out in full
  • Every client's skin responds differently, so we can't promise a specific result

3. Deposits and Upfront Payments

Deposits paid to hold your appointment don't come back to you as cash — but there's some flexibility:

  • If you reschedule within the notice period we require, your deposit can carry over to the new appointment
  • If you cancel late or simply don't show up, the deposit is forfeited

4. When a Refund Might Apply

We'll consider a refund in situations like these:

  • You cancel — without asking to reschedule — inside the notice window we allow
  • Something on our end prevents the service from going ahead as planned
  • You've been charged twice, or the wrong amount was taken

Every refund request still needs our approval before it's processed.

5. If a Reaction or Medical Issue Comes Up

Before any treatment starts, you're expected to tell us about relevant medical conditions, allergies, or sensitivities.

  • If something wasn't disclosed and a reaction happens as a result, that falls outside our responsibility
  • Not liking your results, or a reaction that wasn't caused by our negligence, doesn't qualify you for a refund

6. When a Treatment Isn't the Right Fit

If, during consultation and before anything is performed, we decide a treatment isn't suitable for you, we can instead:

  • Suggest a different service that fits better
  • Offer you a credit or a refund, depending on the situation

7. Getting Your Refund

  • Once approved, expect your refund within 7–14 business days
  • It'll go back to the payment method you originally used, unless we've agreed on something else
  • Exact timing can shift a bit depending on your bank or card provider

8. Running Late or Not Showing Up

  • Arrive late, and your session may be cut short or need to be rebooked
  • Skipped appointments and no-shows don't qualify for a refund

9. Updates to This Policy

We may update this Refund Policy from time to time, and any changes apply as soon as they're posted.

10. Reach Us

Got a question about a refund? Contact us at:
info@beauty-cosmo.com